Retention Agent

March 20, 2019

LinkNow Media Published: March 20, 2019
Montreal, Canada
Job Type


Job Description

About Us

On the surface, LinkNow Media is a website design and marketing company based out of Montreal, Quebec, Canada. With over 10,000 clients all over North America, our company has earned the distinction of being the fastest growing marketing and media company in Canada. Our growth is a sign that our Web design and SEO marketing services are among the best money can buy, but none of it could be possible without a passionate staff driving us forward.

Job Description

Start Date:ASAP

Full time - Monday to Friday from 9am-5pm

Primary Responsibilities

  • #1 Priority : Resolving any issues the client may have (ex. billing, services, various packages, etc.)
  • Make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account.
  • Enthusiastically present and promote our services to potential clients
  • Assess the requirements of potential clients and provide them with a solution that best fits their business needs


  • Excellent customer service skills
  • Extremely patient and understanding
  • Previous experience in conflict resolution
  • Perfect command of English
  • Quick learner and ability to work independently
  • Strong phone presence and conversational skills
  • Ability to handle stressful situations professionally and appropriately (de-escalation)
  • Ability to multitask and manage time efficiently
  • Punctual and committed to work schedule


Schedule: Full Time – Permanent

Shift: 9am-5pm

Salary: $75,000 on average = ($14/hourly rate + commission structure)

Insurance: Attractive insurance plan at 6 months

Work Location : 4700 Rue de la Savane, #210, Montreal, QC, H4P 1T7


  • Daily + weekly cash bonuses
  • Weekly commissions
  • Free parking
  • Free breakfast
  • Weekly pay
  • Game room
  • Friendly and motivated environment
  • Casual dress code
  • Many opportunities for growth within the company
  • Company events – talent shows, dinners, fundraisers

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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