Technical Support Desk – Level 1 Phone Support

April 24, 2018

LinkNow Media Published: April 24, 2018
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Description

About Us

On the surface, LinkNow Media is a Web design and marketing company based out of Montreal, Quebec, Canada. With over 9000 clients all over North America, our company has earned the distinction of being the fastest growing marketing and media company in Canada. Our growth is a sign that our Web design and SEO marketing services are among the best money can buy, but none of it could be possible without a passionate staff driving us forward.

Job Description

Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems related to email delivery and website up-time.

Full time - Monday to Friday from 9am-5pm

Primary Responsibilities

  • Provide infrastructure phone support for our clients:
  • Email delivery issues at computer (Outlook, Thunderbird, Mac Mail, iOS Mail, Android Email, etc…), server, ESP and ISP level.
  • SSL installation and troubleshooting.
  • Create, edit and troubleshoot DNS (A-Record, TXT, NS, MX, SVR) records.
  • Website uptime
  • Help facilitate domain transfers and updates for clientele

Requirements

  • Excellent customer service skills
  • Experience with website and email hosting
  • Comfortable with cPanel and WPMU
  • Customer Service experience
  • CRM experience
  • Ticketing system experience
  • Perfect command of English
  • Quick learner and ability to work independently
  • Strong phone presence and conversational skills
  • Ability to handle stressful situations professionally and appropriately (de-escalation)
  • Must be detail orientated and have strong organizational skills
  • Ability to multitask and manage time efficiently
  • Punctual and committed to work schedule

Overview

Schedule: Full Time – Permanent

Shift: 9am-5pm

Salary: $16/hr

Insurance: Attractive insurance plan at 6 months

Work Location : 4700 Rue de la Savane, #210, Montreal, QC, H4P 1T7

* Note – Only those considered will be contacted.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Salary: $16.00 /hour

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