A Day in the Life of: Justin Smolar Customer Care Manager [Series Post #19]

Blogs / July 2, 2018

A business is nothing without the people that hold it together, and at LinkNow Media we have a lot of glue! It’s always fun to get insight into what someone’s day at work might be like, especially when they are doing a different job than you. So, we put the word out and received some great responses!

The Work Day

In Justin’s current role at LinkNow Media, he’s learned to embrace being a creature of habit in the morning as he performs at his best when the start of the day is predictable. This is especially important because his job as the manager of Customer Care is, by nature, ever-changing.

Unlike his co-workers who tend to prefer a jolt of caffeine in the morning, Justin reaches instead for a glass of lemon water to kickstart his day. The reason? He doesn’t need it to jump out of bed and believes the dependency is a bad idea in the long run.

What he does need to jump out of bed, however, is his alarm which he sets accordingly so he can take a specific route to work every day. Maybe it’s his sports background, but he’s a little superstitious.

When Justin arrives at work, he’s greeted by his clean desk, which may be this way because of his mild form of OCD adopted from his mother—or maybe because he’s afraid of getting sick and missing work.

Throughout the day he considers every client he speaks to and their respective needs individually as they are different from person to person. Every business solution he constructs will ultimately be the best for their unique company.

The Support System

Emmert Wolf famously said, “a man is only as good as his tools.” At LinkNow, Justin is afforded the luxury of having a multitude of resources available to help him complete a given task. In an age where information needs to be instantaneously delivered, the perfect marriage exists between high-tech software and good old fashion hard work on the part of our employees which best allows Justin to conquer whatever obstacle may serve as a roadblock for our clients.

Most would assume that managing as many as 11 employees entails a lot of delegating but when you love getting your hands dirty as much as Justin does, it’s hard not to want to jump in the burning building with his fellow “firefighters” so to speak and put out the blaze when he sees an opportunity to create a business solution for a client of ours.

With a position that involves a lot of ups and downs, Justin is thankful to be surrounded by a team of positive, energetic, lovable clowns who maintain a courteous and professional attitude, regardless of the challenge. With a team like that, it’s easy to stay motivated!

Justin’s three keys for success as a Customer Care Manager

  1. It’s not how you start, it’s how you finish.
  2. One heart, one goal, one soul, one dream, one team!
  3. If a colleague asks you what time it is, no matter what day of the week, the answer is always, “Friday, 4:55 p.m.” The inside joke on the floor is that we treat each client like they’re going to be your last. It’s a go big or go home mentality—and we want to hit home runs for our clients!

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